Warranty Info
Warranty Info
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INTRODUCTION As part of this homeowner’s manual we have included “A Maintenance Guide to Your New Home” which describes the simple maintenance procedures you, as the Homeowner, should institute as a supplement to your Warranty Service Program. Please take the time to read “A Maintenance Guide to Your New Home” and implement its recommendations as soon as possible. YOUR NEW HOME WARRANTY Mark Winter Homes backs your new home with one if the finest warranty programs in the homebuilding industry. For a period of one year, from the date of closing, Mark Winter Homes warrants your home against any defects from workmanship and materials as described in the “Builder Warranties” document. Your warranty document, also included in this manual, outlines common problems, their cause, and Mark Winter Homes repair responsibility.
SCHEDULING YOUR FUTURE INSPECTIONS As part of this package you are supplied with Warranty Service Request Forms along with an addressed envelope. Please complete and mail back or fax the form noting any items that need attention. Upon receipt of your request, our customer service manager will schedule a meeting with you at your home to review your concerns. We will review each item and determine the best course of action. In some cases it may be preferable to postpone adjustments until the home has undergone one full cycle of seasonal changes. In other cases, it is appropriate to make adjustments right away. For work authorized at each inspection, our service manager will schedule a convenient time to have the work completed. For your own protection and privacy, we do not permit workmen into your home if you are not present. As a consequence, we respectfully request your cooperation in coordinating schedules. TO BEST SERVE YOU In order to best serve you we respectfully ask that you document any concerns in writing. We don’t want our service to you to be dependent upon verbal communications that may be subject to miscommunication. EMERGENCY WARRANTY INFORMATION If an emergency occurs during normal business hours (Monday – Friday, 7:00 AM – 4:00 PM), please contact our office at 920-730-4090. The following information may be used in the case of an emergency after regular business hours:
All of these contractors have employees on call 24 hours a day 365 days a year. They all use an answering service after hours and on holidays and weekends. Please allow at least 30 minutes for them to respond. If you do not receive a response within 45 minutes, please call our warranty manager at 920-740-2132. Please only use these numbers in the case of an emergency, examples are listed below. In all other cases, follow standard warranty procedures. The following are examples of emergency situations:
In the event of an emergency we will make every effort to resolve the situation as quickly as possible so as to minimize the inconvenience and possible damage. We will repair or replace any items supplied as a part of the home under your original purchase agreement with Mark Winter Homes. However, our warranty does not extend to consequential damage to personal property or to other items supplied or installed by others. In the unlikely event of such problems, you should refer any claims to your insurance company. HOMEOWNERS MANUALS AND WARRANTIES Appliances, heating/cooling systems, garage door openers, etc. typically are backed by manufacturers’ warranties. These are warranties made directly to you, the homeowner. In the event of a problem you should contact the appropriate service department directly. Please take time to read the manuals and return the completed warranty cards to the manufacturers. Please do not forget that in order to initiate the warranty, it is important to complete and return the registration cards. THE MARK WINTER HOMES COMMITMENT The entire team at Mark Winter Homes is committed to ensuring your satisfaction with your new home. We have established our warranty service procedures as a result of many years of experience in satisfying the needs of our homeowners. We sincerely believe that our satisfied homeowners are one of our greatest assets and it is a privilege to be of service to you. We are confident that the Mark Winter Homes comprehensive Warranty Service Program, combined with your own simple maintenance program, will assure you many years of pleasure and enjoyment living in your new home.
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Contact Us: Address 2025 N Casaloma Dr. Appleton, WI 54913 | Phone (920)730-4090 | Fax (920)730-4095 | sales@markwinterhomes.com Office Hours are 7:00AM - 4:00PM Monday - Friday or by Appointment | Models are open most weekends (except holidays) or by appointment. Mark Winter Homes strives for continual improvement in design and construction. Occasionally this requires us to alter or change our specifications, features and materials. We reserve the right to make these changes without notice. Room dimensions and square footage are approximate and may vary depending on plan and exterior selected. Depicted floor plans, elevations and landscaping are an artist’s interpretation and may portray optional features. All pricing and availability are subject to change without notice. These plans, the designs represented herein, and the rights to use them are protected under United States copyright law. Any reproduction or use without the written permission of Mark Winter Homes, Inc. is strictly prohibited. All Rights reserved MWH 2008 ®
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